Contact us
Email support@burningbridgesdrakeai.org for anything about the site.
What to include
- A video problem: the task ID from the video page (My videos → View details) and a short description.
- A payment question: the email on your account and the date of the purchase. Never send card numbers.
- A privacy or deletion request: the email on your account and what you want deleted.
- A video of you made without your consent: use Report a video.
Before you write
- Failed generations return their credits automatically; check your balance first.
- Generation can take around 10 minutes. You can close the page; the video is saved in My videos.
- Read the Refund Policy for purchase questions.