Contact us

Updated

Email support@burningbridgesdrakeai.org for anything about the site.

What to include

  • A video problem: the task ID from the video page (My videos → View details) and a short description.
  • A payment question: the email on your account and the date of the purchase. Never send card numbers.
  • A privacy or deletion request: the email on your account and what you want deleted.
  • A video of you made without your consent: use Report a video.

Before you write

  • Failed generations return their credits automatically; check your balance first.
  • Generation can take around 10 minutes. You can close the page; the video is saved in My videos.
  • Read the Refund Policy for purchase questions.