# Contact us

Canonical page: https://burningbridgesdrakeai.org/contact
Updated: 2026-10-17

> Contact Burning Bridges Drake AI support at support@burningbridgesdrakeai.org for help with videos, payments, credits, privacy and deletion requests.

Email **[support@burningbridgesdrakeai.org](mailto:support@burningbridgesdrakeai.org)** for anything about the site.

## What to include

- **A video problem:** the task ID from the video page (My videos → View details) and a short description.
- **A payment question:** the email on your account and the date of the purchase. Never send card numbers.
- **A privacy or deletion request:** the email on your account and what you want deleted.
- **A video of you made without your consent:** use [Report a video](https://burningbridgesdrakeai.org/report).

## Before you write

- Failed generations return their credits automatically; check your balance first.
- Generation can take around 10 minutes. You can close the page; the video is saved in My videos.
- Read the [Refund Policy](https://burningbridgesdrakeai.org/refund-policy) for purchase questions.